Refund policy

Refund Policy

Last updated: October 29, 2026

We want you to love everything you order from AfterGlow. If something isn't right, here's how returns work.

30-day returns. You can return most items within 30 days of delivery for a refund to your original payment method. Items must be unused, in their original condition and packaging, with proof of purchase.

Items we can't accept back. For hygiene and safety reasons, we can't accept returns of opened or used personal-care items. This includes essential oils, roll-ons, mists, balms, massage oils, sleep masks, eye pillows and hair curlers, unless they arrived damaged or defective. Lit or used candles and sale items are also final sale.

How to start a return. Email us at smith.mckenziefaith@gmail.com with your order number and the item you'd like to return. Our products ship from several partner brands, so we'll send you the correct return address for your item. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.

Return shipping. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Damaged, defective or wrong items. Email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, including shipping, at no cost to you.

Refunds. Once your return is received and inspected, we'll email you to confirm. Approved refunds go to your original payment method within 10 business days. Your bank may take extra time to post it.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order.